FRANK M. DEPALMA

3 7 2 8 SAINT J UL IEN WAY

SACRAMENTO AREA - ROSEVI LLE , CA 9 5 7 4 7

FRANKDEPALMA@ATT .NET

DI RECT : 9 1 6 - 7 4 2 - 4 1 4 1

OBJECTIVE

To work in a team oriented environment long-term as an SENIOR ENTERPRISE INFRASTRUCTURE

SOLUTIONS ARCHITECT focused on professional growth and company success.

PROFESSIONAL SUMMARY

Talented technical IT enterprise infrastructure architect (20+ Years) and IT business MBA professional who quickly adapts

and learns new technology very quickly with an in-depth ISP/WAN/LAN enterprise infrastructure architecture

background in converged L3-L2 networked technologies, electronics engineering, IT architecture, CCNA-CCNP*-MCSE,

systems engineering, and project-product management. With a proven track record of supporting highly complex network

LAN/WAN infrastructure, IP security, storage, cloud computing and data-center projects. Proven track record of

delivering solid business case solutions on budget and exceeding quotas. Excellent analytical, financial, verbal and written

communication and presentation skills. Dynamic results oriented professional adept at creating technology that works,

leading, negotiations, streamlining operations, technology sales-marketing and project cost budgeting.

Comprehensive architect expertise and talent in telco ISP and data center infrastructure environments, IP Security,

LAN/WAN core networks, storage clusters, windows-unix, DNS, client-server, cloud computing, traditional TDM and

next gen VoIP telephony, hosted and non-hosted IP-PBX, VPN, IT operations, business process development, software

application modules and component development, strategy, sales, marketing, and business management consulting.

Solid technology background (20+ Years) in infrastructure, architecting IP security, converged LAN/WAN network

design architecture, cloud computing, optimization, business continuity-disaster recovery, SAN/NAS storage clusters,

managed IT solutions, hosted services, IP routing, L2/L3 VLAN switching, DNS/DHCP/RADIUS/SMTP/NFS, IP,

QoS/CoS, UC unified communications, Voice PSTN SIP/PRI/ISDN/CAS/Centrex/POTS, ACD/IVR, video, codecs,

Ethernet, last-mile, telco, ATM, frame relay, vrf, IPv4/IPv6, TDM-VOIP hybrid PBX, T1, DSx, OCx optical fiber,

DWDM/DWM, SONET, RIP, OSPF, EIGRP, BGP, RIP, HSRP/VRRP, colocation, data centers, IPSec/SSL VPN,

Firewall UTM IPS/IDS, L2-L3 VLAN, MPLS/VPLS IP-VPN, VLAN trunking, network-to-network peering, compliance,

enterprise architecture, off-site storage, wireless 802.11x, wi-max, 3G/4G cellular, windows-unix, server-client,

WAN/LAN/MAN, PBX/IP-PBX, Voice, VoIP, Polycom/LifeSize, AcmePacket, MetaSwitch, Broadsoft, Cisco, Juniper,

Adtran, ShoreTel, Avaya, Fortinet UTM, Symantec, Citrix-Xen, VMware-View, HP, Dell, IBM, SGI, SUN, EMC, etc.

PROFESSIONAL EXPERIENCE

IBM MANAGED IT (www.ibm.com) / AT&T MANAGED IT (www.att.com)

[ 2010-Present ]

Senior IT Enterprise Infrastructure Solutions Architect

As a talented quick learning senior network infrastructure enterprise architect I focus on complex converged data

center centric technical consultative architecture design, multi-layer IP Security, WAN optimization, traditional

and next gen telecom infrastructure services, Internet, storage clusters, cloud computing WAN infrastructure and

data center environment DR applications. As a creative team lead I have a proven track record of exceeding

solution engineering quotas which includes product management and enterprise network integration management.

Experienced on enterprise infrastructure projects related to activities involving planning, acquisition, integration,

and steady state maintenance. Complex IP infrastructure projects include SONET-DWDM-OCx-DSx-T1-xDSLEthernet,

core VPLS-MPLS WAN networks, VoIP-TDM-PRI telephony, unified communications, IP routingredundancy,

VPN, core VLAN switching, multi-level security, security audits, and storage on-off site clusters.

Networked systems architecture support working directly with product marketing for outside client organizations

in complex data center IPv4/IPv6 environments. Versed in product management methodologies work flow and

product cycles. RFP-RFQ-RFI response, RFS-SOW, and life-cycle management. Able to craft case studies and

white papers on supported systems, involving effectiveness and adequacy of system, ROI, TCO and estimated

network and replacement and maintenance costs. Execute business infrastructure engineering studies to obtain

data on implementing technology and adaptability of equipment to existing systems. Document, review and

consult with C-level and senior technical staff on technology recommendations best-practices to determine

whether equipment or service should be implemented, business process changed, software purchased, custom

software modules or applications developed. Considering such factors as predicted usage, acquisition and

integration costs, and estimate improvement in efficiency and effectiveness of operations, and changes in

operational procedures resulting from new system technology integration.

TELEPACIFIC-ARRIVAL COMMUNICATIONS (www.telepacific.com)

[ 2000-2010 ]

Senior Telecom Network Solutions Engineer

As a talented lead senior network infrastructure solutions engineer with a proven track record of exceeding system

engineering support quotas I participated as the technical pre-sales and post-sales network infrastructure lead

engineer on WAN application development design of integrated telco voice, video and data LAN/WAN ATM/IP

network ISP infrastructure security and integration optimization projects. Including learning existing business

processes, defining scope, estimates, and best transparent delivery approaches. Responsibilities included managing

IP security for functional network disaster recovery and business continuity security design with a strong

adherence to industry compliance and project development work-flow methodologies. Included coordination

across all technical product development resources throughout the lifecycle of integrating telecom network

services, cloud computing, IP security and solution development projects. Project management and system

solution engineering role on the collaboration with business and outside vendors to define scope, detail business

process needs assessments, convey risk and assumptions, developing the delivery approach, and estimate cost and

timings. Lead project marketing solutions engineering providing feedback through all phases of the systems

product lifecycle. Facilitated system design workshops spanning multiple departments to solicit and document

technical marketing and functional requirements. Researched, reviewed, and analyzed existing processes and

developed strategies for improvements and enhancements. Collaborated with the sales and marketing departments

in support of the sales process, including responses to RFP-RFI-RFQ and the development of new products

based on end-user needs. Facilitated communication between the project customers and the development team.

Collaborated with the project vendors for overall coordination of projects. Rolled out technical best-of-breed

juniper-cisco core network enhancements to reduce overall TCO cost, ROI modeling, OPEX, and CAPEX outlay

and time to delivery of added technology products.

*Arrival Telecommunications (www.arrival.com) acquired by TelePacific Communications in 2007.

WEYERHAEUSER COMPANY, INC (www.weyerhaeuser.com)

[ 1999-2000 ]

Senior IT Administrator

As a talented quick learning hands on senior enterprise IT administrator and technical project manager I

professionally implemented, installed and coordinated activities of network infrastructure projects to ensure that

goals and objectives of IT LAN/WAN IP Frame Relay network projects were accomplished within prescribed

time frames and funding parameters. Managed daily operational network monitoring aspects of project and scope.

Assist with the planning, execution, and finalizing of projects according to strict deadlines and within budget.

Participated in defining objectives and monitored quality control. Coordinated the acquisition of resources and

the efforts of team members, contractors, and consultants. Created and executed project work plans and revised

as appropriate to meet changing needs, requirements, and project team workload. Maintained data center

centralized equipment and storage and generated reports used to plan and implement IT network project

activities. Communicated information regarding work plans, schedules, and related requirements. Created audit

documentation on work flow and processes and tracked projects using project management tools. Ensured that

infrastructure and IP security projects are progressing on schedule and team members are staying on task.

Resolved and escalated when needed risks and issues. Identified and suggested opportunities for improvement.

Collaborated with other project management personnel on various coordination efforts. Scheduled and arranged

meetings, tracking major project activities and changes during meetings.

GE HEALTHCARE-MOLECULAR DYNAMICS, (www.gelifesciences.com)

[ 1996-1999 ]

Lead Systems Engineer (AKA. Senior IT Administrator)

As a talented hands on senior systems engineer I implemented, installed, tested, managed, coordinated, and

established priorities for complete life-cycle of enterprise IT Security and LAN/WAN networked systems and

telecom infrastructure projects. Included were the planning, design, programming, testing, and implementation of

new Windows-Apple-Unix-Linux solutions designed to meet requirements of various departments in the

company, such as distribution, finance, and manufacturing. Designed project plans, which identified testing needs

and defined major tasks and milestones, based on scope, resources, budget, and personnel. Determined project

needs and acquired resources required for the success of the project. Coordinated the development of new

systems and applications projects, the modification of existing systems and applications, and changes in current

methods and techniques. Coordinated project performance with the other work of the affected department or

departments. Performed feasibility studies to ensure systems adhere to standards and meet user requirements.

Conducted financial and budgetary analysis to define project worth and to ascertain which system best fits user

needs and company standards. Selected infrastructure project team members and assigned tasks and

responsibilities. Provided customer service direction and technical guidance to project team members. Acted as

liaison between implementation personnel, management, and vendors by conducting meetings to review project

details and obtain approval and signoffs. Diagnose and corrected telecom networked system problems with help

from vendors and support team. Overseen production of all deliverables and assessed and enforced project

deadlines and worked within budget constraints. Working knowledge of technical resources such as operating

systems, Microsoft applications such as word/excel/power point/visio, network, and hardware.

**Molecular Dynamics acquired by Amersham Pharmacia, acquired by GE Healthcare.

SILICON GRAPHICS COMPUTER SYSTEMS, (www.sgi.com)

[ 1995-1996 ]

Technical Lead (AKA. Network IT Design Administrator)

As a technical lead I administered and implemented the strategic planning, development, and installation of

enterprise UNIX mainframe networked systems, including frame relay, ISDN, and Internet services to ensure

network capacity for current and future organizational requirements. Lead the activities of the network planning

team to monitor all activities of the network data center facilities and infrastructure. Designed, developed,

maintained, and communicated project plans and schedules for network implementations with prioritized

requirements. Developed and implemented standards and processes for system analysis and ongoing support.

Managed the evaluation of software and hardware systems to ensure compatibility across the network.

Coordinated the acquisition, analysis, and installation of hardware and software at remote locations. Developed

and implemented policies in support of network and data systems for the organization. Provided technical training

of staff responsible for planning and installation of network software and hardware.

DEVRY UNIVERSITY, (www.devry.edu)

[ 1994-1995 ]

Teaching Faculty Assistant (AKA. Technical Teaching Assistant)

As a quick learning senior faculty assistant I instructed technical electronic engineering students on installing,

configuring, and support of an organization's local area network (LAN), wide area network (WAN), and Internet

systems including segmenting and security. Included maintaining network hardware and software and design.

Instructed on packet capture monitoring techniques to ensure network availability to all system users and perform

necessary maintenance to support network security and availability. Reviewed with student’s network support

strategies and client server applications and overall architecture planning, coordination, and implementing

network security measures.

MCI TELECOMMUNICATIONS, (www.mci.com)

[ 1993-1994 ]

Telecommunications Sales Associate (AKA. Sales Account Executive)

As a telecom infrastructure sales associate I provided telecom sales to business customers. Exceeded quota and

achieved president’s club status for my direct sales contributions and revenue generation. As part of my value add

proposition I advised customers on technical pre-sales issues in order to promote MCI telecom’s products and

services. Maintained technical subject matter expert knowledge of the company's products and services.

Prospected by contacting potential and existing customers, researched customer needs, and developed technical

application of products and services. Advised customers on how to best utilize the company's products and

services. Provided technical support and expertise to retain existing and attract new customer referrals. Responded

to all post-sales issues to resolution. Initiated sales design proposals resulting in closed sales opportunities.

Developed market strategies to increase revenue and achieve business goals. Provided marketing input to

development of new services working with product management and sales steering teams. Managed relationships

between the company and reseller-agent sales channels. Evaluated, trained, and supported resellers-distributors to

sell and support the company’s telecom service products. Provided sales cycle training for peers and newly hired

sales staff.

EDUCATION – MBA MASTERS LEVEL

Texas A&M University-Commerce, M.B.A.

Masters of Business Administration ( MBA )

-Earned while working full time

-Strong focus on IT Computer Science

-GPA: 3.90, with High Honors

Bellevue University

Bachelors of Science – Technical Management

-Strong focus on IT Project Management

-GPA: 3.73

DeVry University of Technology

Associates of Science - Electronics Engineering

-Strong focus on Network Technologies

-GPA: 3.61

Professional Certifications

Cisco Certified Network Administrator, CCENT-CCNA

Microsoft Certified Systems Engineer, MCP-MCSE

Cisco Certified Network Professional, CCNP-CCVP-CCDP-CCIE *In progress.

PMI Project Management Professional, PMP *In progress.

Licenses/US Citizen

Valid California Driver’s License - Active

Work Status: US Citizen

EXTRACURRICULAR AND VOLUNTEER ACTIVITIES

-High Technology Crime Investigation Association (www.htcia.org)

-Habitat for Humanity

-United Way